Shipping Policy
At Truzent Clothing, we aim to process and deliver your orders as quickly and efficiently as possible.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed after successful payment confirmation.
Orders may take approximately 1–3 business days to be processed and prepared for dispatch.
Processing times may be longer during:
- Sale periods
- Festive seasons
- Product launches
- Public holidays
- High-volume order periods
- Unforeseen operational circumstances
2. Delivery Time
After dispatch, estimated delivery time may generally be:
Metro/major cities: 2–5 business days
Other locations: 3–7 business days
Remote locations: 5–10 business days
These are estimated timelines and not guaranteed delivery dates.
Actual delivery time may vary depending on the shipping destination, courier availability, weather, public holidays, transportation delays, and other circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
We may offer free shipping on selected orders, products, locations, or orders above a specified value.
Any applicable free-shipping threshold will be displayed on the website or during checkout.
4. Shipping Address
Customers are responsible for providing an accurate and complete delivery address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Valid mobile number
Truzent Clothing is not responsible for delivery delays or failed delivery caused by incorrect or incomplete address information provided by the customer.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or your account, depending on the available shipping service.
You can use the tracking information provided by the courier to monitor your shipment.
6. Delivery Delays
Occasionally, deliveries may be delayed due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Public holidays
- Courier operational issues
- Government restrictions
- High order volumes
- Incorrect delivery information
We will make reasonable efforts to assist you when such delays occur.
7. Failed Delivery
If a courier partner attempts delivery and is unable to deliver the package because the customer is unavailable, the address is incorrect, or the delivery is otherwise unsuccessful, additional delivery attempts may be made according to the courier’s process.
Customers should ensure that the provided phone number is active and reachable.
8. Damaged Package
If the package appears visibly damaged at the time of delivery, please contact our customer support team as soon as possible.
Where applicable, take photographs or videos of the package and product before discarding any packaging material.
9. International Shipping
Unless specifically stated on our website, Truzent Clothing currently ships only within India.
International shipping availability, if introduced in the future, will be subject to applicable shipping charges, customs duties, taxes, and destination-country regulations.
10. Contact Us
For shipping-related questions, please contact:
Truzent Clothing
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Address: [Business Address]
Business Hours: [Business Hours]
