Refund & Return Policy

At Truzent Clothing, we want you to be satisfied with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under our return conditions, you may request a return or exchange according to this policy.

1. Return Eligibility

A return request may be accepted when:

• You received a damaged product

• You received a defective product

• You received the wrong product

• The product received does not match the order

• The product is otherwise eligible under our return conditions

The product must generally be unused, unworn, unwashed, and in its original condition.

All original tags, labels, packaging, accessories, and invoices should be retained where applicable.

2. Non-Returnable Items

For hygiene and other operational reasons, certain products may not be eligible for return or exchange.

These may include:

• Products specifically marked as non-returnable

• Items damaged due to customer misuse

• Products that have been worn, washed, altered, or damaged after delivery

• Products missing original tags or packaging

• Personalized or customized products, where applicable

• Clearance or final-sale items, where specifically stated

3. Return Request Period

Return requests should be submitted within [7/10] days of delivery.

To request a return, contact us with:

• Order number

• Product name

• Reason for return

• Photographs/videos of the product where applicable

• Delivery details

Email: [Email Address]
Phone/WhatsApp: [Phone Number]

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We may request photographs or videos showing:

• The product

• The defect or damage

• Product tags

• Original packaging

• Shipping label

This information may be required to verify the issue with our team or shipping partner.

5. Return Approval

All return requests are subject to verification and approval.

Once your request is approved, we will provide the applicable return instructions.

Please do not send products back without receiving return instructions from our team.

6. Exchange

Where applicable, eligible products may be exchanged for another size or product subject to availability.

If the requested replacement is unavailable, we may provide an alternative resolution according to the circumstances and applicable policy.

7. Refunds

Once the returned product has been received and inspected, we will process the eligible refund.

Refunds may be issued to the original payment method or through another appropriate method, depending on the payment method used and applicable circumstances.

The time required for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or financial institution.

8. Shipping Charges

Original shipping charges may not be refundable unless required by applicable law or where the return is due to an error, defect, or issue attributable to us.

Return shipping arrangements may vary depending on the reason for the return and the applicable return process.

9. Failed Delivery / Refused Orders

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, additional shipping or handling charges may apply where permitted.

10. Sale and Discounted Products

Products purchased during sales, promotions, clearance events, or using discount codes may have specific return or exchange conditions.

Please check the product or offer terms before completing your purchase.

11. Contact Us

For return or refund assistance:

Truzent Clothing
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Address: [Business Address]