Cancellation Policy
At Truzent Clothing, we understand that sometimes you may need to cancel an order. Our Cancellation Policy explains when and how an order can be cancelled.
1. Cancellation Before Dispatch
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, please contact us as soon as possible with your:
- Order number
- Name
- Registered mobile number
- Email address
- Reason for cancellation, if applicable
Cancellation requests can be submitted through:
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
2. Orders Already Dispatched
Once an order has been dispatched, it may not be possible to cancel it.
If you no longer wish to receive a dispatched order, please contact our customer support team. Depending on the shipment status, we may guide you through the available return or refusal process.
3. Cancellation by Truzent Clothing
We reserve the right to cancel an order in exceptional circumstances, including:
- Product being unavailable
- Incorrect product or pricing information
- Payment failure
- Incorrect or incomplete delivery information
- Suspected fraudulent activity
- Shipping restrictions
- Technical or system errors
- Circumstances beyond our reasonable control
If we cancel an order for which payment has already been received, the eligible amount will be refunded through the applicable payment method or refund process.
4. Refund After Cancellation
For eligible prepaid orders cancelled before dispatch, the refund will be initiated after cancellation is confirmed.
The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
5. Promotional Orders
Orders placed using promotional offers, discount codes, coupons, or special campaigns may be subject to additional cancellation conditions.
6. Contact Us
For cancellation-related assistance, please contact:
Truzent Clothing
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Business Hours: [Business Hours]
